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SmartStep Series

We are thrilled to introduce our SmartStep Series to your business.


These programmes are designed to deliver
impactful learning experiences across key business areas, equipping your team with the tools and strategies needed to thrive in today’s competitive landscape.


Each SmartStep solution is delivered as a fully
customisable package, offering both core content and additional premium features to meet the needs of a diverse range teams.

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SMARTSTEP SERIES

  • Sales Excellence

  • Negotiating Skills

  • Customer Service Excellence

  • Unlocking Personal Power

  • Personal Branding

  • Assertiveness Skills

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Enhance your team’s skills and effectiveness by
participating in the SmartStep Series

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SALES EXCELLENCE
Drive revenue with advanced sales techniques & tools
2-day Masterclass

LEARNING OUTCOMES

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  • Understand the modern sales process & the customer lifecycle

  • Develop relationship-building skills & master value-based selling techniques

  • Learn to effectively handle objections & overcome customer resistance

  • Qualify prospects & close deals with greater confidence

  • Apply advanced negotiation tactics & present solutions that resonate with clients

  • Build confidence in communicating with decision-makers and high-level stakeholders.

R3950

*per candidate

NEGOTIATING SKILLS

Master the art of negotiation to achieve successful outcomes

2-day Masterclass

LEARNING OUTCOMES

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  • Master proven negotiation frameworks & strategies for creating win-win outcomes

  • Learn how to effectively prepare for negotiations, understanding both your & the opposing side's needs

  • Develop techniques to handle objections & overcome negotiation roadblocks

  • Understand the psychology of negotiation & apply influence strategically

  • Gain confidence in closing deals & securing favourable terms & agreements agreements

R3950

*per candidate

CUSTOMER SERVICE EXCELLENCE

Create exceptional customer experiences that drive loyalty

1-day Masterclass

LEARNING OUTCOMES

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  • Understand the critical impact of customer service on business growth & success

  • Learn active listening, empathy, & problem solving techniques to improve customer satisfaction

  • Develop communication skills to handle difficult customers & situations effectively

  • Master strategies for exceeding customer expectations & fostering long term loyalty

  • Understand customer service metrics & use feedback as a tool for continuous improvement

R2950

*per candidate

UNLOCKING PERSONAL POWER

Empower individuals to maximise their potential & self-confidence

1-day Masterclass

LEARNING OUTCOMES

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  • Explore techniques for personal
    empowerment and building self-confidence

  • Identify limiting beliefs and implement strategies to overcome them

  • Master goal-setting approaches to maintain momentum and achieve personal goals

  • Develop emotional intelligence and resilience to navigate personal and professional challenges

  • Build assertiveness skills to communicate with clarity and confidence.

R2950

*per candidate

PERSONAL BRANDING
Learn how to effectively build & communicate your unique brand

1/2-day Masterclass

LEARNING OUTCOMES

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  • Understand the significance of personal branding in building a professional reputation

  • Identify & communicate your unique value proposition effectively

  • Develop strategies for creating &
    maintaining a strong personal brand across multiple platforms

  • Enhance your narrative to boost career visibility & open new opportunities

  • Align your brand with your career aspirations & personal values.

R2950

*per candidate

ASSERTIVENESS SKILLS
Develop the confidence to communicate assertively in the
workplace

1-day Masterclass

LEARNING OUTCOMES

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  • Distinguish between assertiveness, aggression, and passivity, and understand their implications in communication

  • Learn how to Communicate your needs and expectations in a respectful & professional manner

  • Build confidence in setting boundaries and learning when and how to say NO

  • Handle conflicts and difficult conversations assertively while maintaining empathy

  • Strengthen professional relationships through effective and assertive communication.

R2950

*per candidate

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